Customer Reference and Satisfaction

Resource Associate applicants and interested potential customers please take note and be advised of the Reference Questionnaire and Customer Satisfaction survey. The Center forwards these documents to identified previous customers and present customers made possible by using our Resource Associate Network. Our intent is to measure and make known customer satisfaction. Resource Associates are not recommended by the Center but by the present and past customers they have served.

Below is a sample of the questions:

Level of timely and responsive service.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of competent and professional staff.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of service objectives met.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of product or service quality.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of perceived value dollars expended.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of effective project management or program leadership.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of presentation skills.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of organization and thoroughness in purpose.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of quality in materials provided or deliverables.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of content usefulness or application.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of effectiveness for targeted population.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of cooperation.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of expectations met.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of adherence or compliance to budget guidelines.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

Level of innovative use of current technologies.

[ ] Completely Satisfied
[ ] Very Satisfied
[ ] Satisfied
[ ] Generally not Satisfied
[ ] Unsatisfactory

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